Google launched ChromeOS Desk Connector in late October 2022. The feature enhancement, which adds the ability to create a new "desk," or collection of apps/windows/tools for a specific customer ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

Salesforce Agentforce Contact Center unifies CRM, AI and workflows — but is the complexity worth it? A deep dive with analyst ...

Christiana Jolaoso-Oloyede writes for media publications, B2B brands and nonprofits. Using her research, analytical and writing skills from her training as a lawyer, she focuses on garnering accurate ...

If you’ve ever called a company’s helpline and been frustrated by the confusing, circular voice prompts you must wade through to speak to an actual person, you already know how important it is to run ...

A joint venture between TurningPoint and DSFederal has won a 51-month, $9.9M task order to provide help desk support to contact centers administered by the Centers for Medicare and Medicaid Service.