In 30 years as an independent consultant, I have seen so many industry ups and downs, technologies being introduced or falling out of use, predictions, acronyms, and bleeding-edge solutions.

Our sound system was on the fritz. Had been for some time. And after being tempted by a non-stop barrage of Prime Day advertising, I was primed to see what kind of a deal I could scoop up on a new ...

The rapid advancement and use of artificial intelligence (AI) is transforming our way of life. Every day new tools are introduced with the aim of helping enhance processes to improve work efficiency, ...

A 2023 Axios HQ survey found 77% of leaders think their communications provide the context employees need to do their jobs well, while only 46% of staff felt the same way. Company growth, new ...

HVAC customer service is crucial to any business, as first impressions and lasting memories can help your company succeed. While HVAC companies are very service oriented, the customer-facing aspect ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Many business leaders pay lip service to this sentiment ...

Shoppers want personalized communication, but they want it to come directly from staff, which can in turn drive sales, an ...

Customer service or the lack thereof is always an issue with hardware, software and communications companies. Louis D'Ambrosio, the President and CEO of Avaya, presented the first keynote at Voiceon ...