Telecommunications giant Safaricom has issued a clarification on whether the new My One App, which merged the My Safaricom ...

Safaricom has apologised to customers following widespread challenges experienced on its new My One App. In a statement ...

Safaricom apologises for My OneApp rollout failures but offers no timeline, no rollback, and no concrete fixes for users.

Safaricom has clarified whether a user can opt out of the Okoa Jahazi service, just like the Fuliza service, which allows opt ...

As part of the rollout, users were automatically logged out of the old M-Pesa app and required to re-authenticate their ...

Safaricom apologises for the poor performance of the My OneApp, acknowledging issues faced by roaming customers and pledging ...

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Despite its losses in mobile money and broadband, Safaricom maintained a strong lead in voice, SMS, and mobile data markets, ...

Safaricom (NASE:SCOM) has posted a steady performance over the past month, with returns up about 4%. Investors are taking note of revenue and net income growth, which is setting the stage for further ...

Avanti has applied for an operating license in Ethiopia and has started “active” discussions on partnerships with Safaricom and Ethio Telecom, Whitehill says. Somalia is also a target for expansion in ...

Safaricom, Kenya’s largest telecom company and provider of the nation’s mobile money service, M-Pesa, has launched a new innovation center in Nairobi. Named Safaricom Alpha, a priority of the ...

Kenya’s leading mobile provider, Safaricom, is teaming up with data collection startup mSurvey to launch Consumer Wallet ― an online platform using mobile and SMS to map Africa’s cash-based economy. A ...