Business owners have many reasons to create new policies and procedures. A business should have both an employee handbook and operations handbook written and acknowledged by all employees. These books ...

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Chris DeVault remembers the surprise he felt as a hotshot young engineer when he was told that he needed to write better memos if he wanted to advance his career. “My boss told me I was a bright young ...

It may seem as if a memo – which is short for 'memorandum' – is a document you can dash off quickly without giving it too much thought. But while memos are by nature brief (no more than two pages), ...

Years ago, Jeff Bezos started an interesting practice at Amazon. Before meeting to discuss a new product or idea, Bezos would arrange for an executive to write a narratively structured six-page memo.